Exchange and return policy:

Gold products can be exchanged within a period not exceeding 3 days from the arrival of the shipment and the product in its original condition.

• The customer has the right to return the product within a period not exceeding (1) day from the time of receiving it, and this applies only to the products specified in the list of returnable products.

This item does not include all items, as there are products that are excluded from return due to their special nature, such as gold bullion, custom manufactured products, or special orders.

• The refund will be issued according to the payment method used at the time of purchase. If the purchase was made in cash, the refund will be issued in cash if available. If it was made through cards (Mada - Visa - MasterCard), the amount taken will be deducted from the bank transaction fees, and the refund will be processed within three to 14 working days.
• The item cannot be exchanged or returned if it has been resized, enlarged, or its color changed.
• The cost of product arrangement (flowers + packaging) cannot be refunded.
• Products purchased through the installment system (Tabby, Tamara) cannot be returned, and the exchange will be for the same amount or more with payment of the difference.
• For health reasons, items that affect public health (throat - nose ring) are neither exchanged nor returned.
• Upon arrival of the shipment at the company headquarters, all shipping costs will be deducted from the refund amount.
• QZS reserves the right to cancel the order without prior notice in the following cases:

(Order not available, pricing error, required size not available) with full refund to the customer.

• When requesting a return or exchange of the product outside of Riyadh, a fee of 50 riyals will be deducted for delivering the product to the customer and a fee of 50 riyals for delivering the product from the customer to the store.
• When requesting a return or exchange within Riyadh, a fee of 35 riyals will be deducted for product delivery to the customer and another 35 riyals for product delivery from the customer to the store.
• QZS store has the right to delay the delivery of the order for a period ranging from (5) to (10) days in cases where the price of gold is fluctuating or unstable, in order to protect the customer and ensure that he obtains gold at a fair and appropriate price.

If the delay exceeds the aforementioned limit, the customer is entitled to a full refund of the amount paid without any deductions.

• The customer is not entitled to return or exchange gold bullion products of all categories after the order has been executed, regardless of the payment method, due to the nature and sensitivity of the product and the continuous changes in gold prices.

The execution of the ingot order for the customer is considered a final acknowledgment of the completion of the sale process and the impossibility of reversing it.